Privacy Policy
We take your privacy seriously. This page outlines how we collect, use, and protect your information in relation to our website and services.
1. What Information We Collect
- Your name, email, and phone number when booking a class
- Analytics data from tools such as Google Analytics (IP address, device, location)
- If you allow analytics and watch ABVENT videos, class viewing time, portions watched, and playback errors linked to your account. We record broad device type and whether you use the installed app, but not your raw device details in this video report.
- Any information you provide when contacting us or signing a waiver
2. How We Use Your Information
- To process bookings and send confirmations
- To improve our website through analytics
- To respond to your messages or requests
3. Google Analytics & Cookies
We use Google Analytics to understand how users interact with our website. This involves the use of cookies. We ask for your consent before loading these cookies. You may manage your preferences using the cookie consent banner or by adjusting your browser settings.
With your analytics preference on, we also collect first-party ABVENT viewing information so Gemma can see which classes are watched and identify video playback problems. The Portal shows combined figures by class, week and device type. Turning analytics off stops new viewing events; it does not affect your video access or your separate completed-day record. Contact us if you would like past viewing analytics removed.
4. Third Parties
We may use third-party providers to process payments (e.g. PayPal) or manage bookings. These services have their own privacy policies.
5. Data Security
We take appropriate measures to protect your data, including SSL encryption and secure storage systems.
6. Your Rights
You have the right to request access to your data, request deletion, or update your preferences at any time. Please contact us via the details below.
7. Contact
If you have any questions about this policy, contact us at:
Email: info@reformerwithgemma.co.uk
Phone: +44 7912 316424
